You’re listening, but are you learning?

Whitepaper Social listening 2015 | Engels

             


Every day millions of customers share their experiences of products and services on social media.
The conversations generated represent a huge opportunity for companies to create closer, more meaningful customer relationships. But this constant stream of feedback is hard to navigate. But not anymore.

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Niels-Berndsen-Customer-Experience-Management-(2).jpgNiels Berndsen
Practice Director Customer Strategies
e Niels.Berndsen@tns-nipo.com
020 5225 29 64

Meer over onze visie op Customer Experience >>